Jazz Leads PTA Network Quality Survey in Islamabad and Rawalpindi with Peak Speeds of 650 Mbps

Jazz has emerged as the top performer in network speed, voice call consistency, and overall user experience during a comparative Quality of Experience (QoE) and Quality of Service (QoS) survey conducted by the Pakistan Telecommunication Authority (PTA) across Islamabad and Rawalpindi. The survey, led by PTA Chairman Major General (Retd.) Hafeez Ur Rehman, assessed improvements in mobile network performance through simultaneous testing along major routes in the twin cities. While all operators showed improvements, Jazz delivered particularly strong results, with peak download speeds reaching up to 650 Mbps.

The exercise involved three dedicated teams conducting parallel assessments along designated routes, including the New Islamabad International Airport, T-Chowk, Murree Road via Faizabad, Rawal Road, the old airport area, Srinagar Highway, Constitution Avenue, Club Road, and other connecting corridors. Officials and media representatives made live voice calls and used mobile data services to evaluate actual network performance under everyday conditions. Testing focused on download speeds, voice call stability, data connectivity, and service consistency while moving between locations. Intercity calls were also conducted to assess voice connectivity and continuity across networks.

According to PTA, the initial results demonstrated excellent performance, reflecting improvements in the quality and reliability of telecom services across the surveyed areas. The regulator said the exercise was intended to assess actual consumer experience while identifying potential service gaps requiring further improvement. The survey was attended by PTA Member (Finance) Muhammad Naveed, Member (Compliance and Enforcement) Dr. Khawar Siddique Khokhar, Member (Telecom) Muhammad Jahanzeb Rahim, Director General (Enforcement) Brigadier (Retd.) Amir Shehzad, and other senior officials, along with representatives from the Ministry of Information Technology and Telecommunication (MoITT), mobile network operators, and the media.

Jazz's strong performance comes amid continued investments in 4G network upgrades, expanding 5G coverage, and optimized spectrum utilization. The deployment of the 700 MHz spectrum band has been a particularly important contributor to improved network performance, supporting wider coverage and stronger indoor connectivity compared with higher-frequency bands. Jazz was the only operator to acquire spectrum in the 700 MHz band during Pakistan's latest spectrum auction, strengthening its ability to deliver more consistent connectivity as next-generation mobile services expand.

The company has also accelerated its 5G rollout, with 1,237 sites now operational nationwide. These include 126 sites in Islamabad and 64 in Rawalpindi, alongside deployments in Lahore, Karachi, Faisalabad, Multan, Peshawar, and other cities. Thursday's exercise followed a shorter network performance survey conducted on Saturday, October 31, by PTA's Director General (Enforcement), Brigadier (Retd.) Amir Shehzad, as the regulator continues to monitor improvements following recent network upgrades, optimization activities, and efficient utilization of spectrum.

The comparative assessment highlighted the progress made by mobile operators in improving service quality, with Jazz's performance reflecting the combined impact of additional spectrum, network modernization, and accelerated 5G deployment. PTA reiterated its commitment to regular field monitoring, evidence-based assessments, and coordination with telecom operators to ensure sustained improvements in service quality and reliable connectivity for consumers.