NADRA Introduces AI Chatbot to Simplify Succession Certificate Process

The National Database and Registration Authority (NADRA) has launched an automated chatbot named 'ID' to assist families in understanding the requirements for obtaining succession certificates and letters of administration. The chatbot is available in both Urdu and English on NADRA's revamped succession website and asks users questions about the deceased, legal heirs, and assets before generating a step-by-step application process and a checklist of required documents.

According to NADRA spokesman Syed Shabahat Ali, the chatbot operates entirely online and does not require users to provide CNIC numbers or other personal information. It also guides overseas heirs through biometric verification using the Pak ID facility. The chatbot identifies the relevant NADRA office and alerts users when their cases may require court proceedings, such as situations involving minor heirs or disputes among family members.

NADRA issues succession certificates and letters of administration only in uncontested cases where all legal heirs agree, no heir is a minor or mentally disabled, and the matter is not pending before or already decided by a court. Applicants typically need to provide the deceased's death certificate, CNIC cancellation receipt, Family Registration Certificate (FRC), copies of the legal heirs' CNICs, an attested authorization letter, and original property documents.

Additional documents may be required depending on the case and province. For instance, applicants dealing with immovable property in Sindh must obtain a search certificate. The fee for a succession certificate or letter of administration is Rs. 10,000 for assets worth less than Rs. 100,000 and Rs. 20,000 for assets worth Rs. 100,000 or more. In Sindh, the fee is Rs. 22,000, while a duplicate certificate costs Rs. 5,000.

NADRA advises users to treat the chatbot's guidance as a reference and confirm the final requirements with their nearest registration center. The initiative is part of NADRA's efforts to digitize services and make them more accessible to the public.