Telenor Pakistan Launches WhatsApp-Based SIM Service for Hassle-Free Customer Experience

Telenor Pakistan has introduced an innovative digital service designed to enhance customer convenience by enabling users to purchase, replace, and activate SIMs directly through WhatsApp—without needing to visit a retail outlet. This secure and contactless process allows customers to complete the entire SIM acquisition journey within minutes using a platform they already trust and use daily.

By initiating a chat on WhatsApp at UAN: 051 111-345-100, customers can choose their city, preferred number, and bundle, provide personal information, make the payment, and receive the SIM card delivered right to their doorstep. Biometric verification is carried out upon delivery to ensure compliance and security during activation.

This fully digital, end-to-end solution redefines customer experience in Pakistan’s telecom sector, offering a seamless, fast, and secure way to stay connected. Telenor’s initiative highlights its commitment to digital transformation and customer-centric innovation, setting a new standard for convenience and reliability in telecom services.